Service Processes

1. Submitting a Request

• Support services required by academic and administrative units are submitted to our Department through the relevant communication channels and request mechanisms.

2. Preliminary Assessment and Analysis

• Submitted requests are assessed in terms of scope, priority, urgency, resource requirements and operational feasibility.

3. Planning and Assignment

• For approved requests, an operation plan is prepared by planning the necessary personnel, equipment, subcontractors/service providers and logistical resources.

4. Operational Implementation

• The planned service is carried out by the relevant teams in accordance with the established quality and safety standards.

5. Monitoring and Inspection

• The completed service is checked for quality, compliance and service standards, and the necessary inspection procedures are carried out.

6. Closure and Feedback

• Once the work is completed, the process is closed; where necessary, user feedback is obtained to evaluate service quality.