LiveChat

“LiveChat” is software that provides live support to visitors of our university's website. It is integrated into our website and allows visitors to interact with the site, chat live and ask questions.

During our university's student enrollment periods, it works integrated with our enrollment platforms to provide live support to new students.

Features:

• Live Chat: Visitors can chat live with support representatives directly through a window on the website.
• Referral: If support representatives cannot find an answer to a question, it is referred to the relevant units within the university.
• Predefined Responses: Predefined responses can be used for specific questions or requests, allowing faster and more consistent answers.
• File Sharing: Documents, images and other files can be shared between visitors and support representatives.
• Analytics and Reporting: Statistics and reports on live chat performance help evaluate visitor interactions.

LiveChat is a tool used to increase user satisfaction, resolve issues more quickly and improve the overall support service experience.

Who Can Use It?

It is available to all users visiting the website.